Privacy Policy



This privacy notice sets out we, Energex Partners, 18a St James’s Place, London SW1A 1NH use and protect any personal information collected or generated in relation to you whilst using our website

We take your Data Protection seriously and in accordance with the UK GDPR and Data Protection Act 2018 (DPA), as Data Controller for your information, we have measures in place to ensure compliance with these regulations.

This privacy notice is to inform you, our website users and clients, of the types of data we process about you, the reasons for processing your data, the lawful basis for processing, your rights and the retention periods of your data.

What is collected, source of the data and the purpose of processing

The types of personal data collected when you use

  1. Session cookies – please see our Cookie policy and the cookie consent pop up tool
  2. Contact Us – you provide personal information when you communicate with us to enquire about services
Legal basis for processing data
Your consent

When you contact us directly you consent to us using your data in order to contact you for the reason specified in the email.

Performance of Contract

If you decide to become a valued client, we will require certain additional personal information in order to provide the requested services, such personal contact details.  This data will be processed in order to perform our contract for services with you.

What we do with the information we gather
Contact Data

Is used to respond to your queries and is only retained long enough to respond to your query.  Thereafter, this information is deleted after 24 months, unless you consent for us to retain it for other purposes such as updates on our products and services.

Client data

This data is stored for as long as you may be a client with us and for seven years thereafter.

Links to other websites

This site contains links to external sites which contain useful information related to our services. We take care to ensure that any sites listed on our website are reputable and relevant to our medical services.

As you probably realise, once you use these links we do not have any control over how that external site may use your personal data, so we cannot be responsible for the protection and privacy of any information you provide whilst visiting those sites.

Please do exercise caution and look at the privacy notices applicable to external sites.

Source of your data and recipients of your data

Any analytical data collected via cookies is anonymised and used solely by us for our own internal purposes and this information is not passed to any other party.  You have the option to opt out of analytical data collected via cookies, by using our cookie consent tool.

We may share your data with third parties as part of a Company sale or restructure, or for other reasons to comply with a legal obligation upon us.

We do not share your data with any other parties.

Automated decision making

No automated decisions are made using any personal information collected using this site.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we receive from you when using this website or emailing us on the contact details provided.

Data Transfers outside the EEA

We do not send any Personally Identifiable data outside the EEA.

Data Processor agreements

This applies to third party organisations we may use from time to time to manage this website.

We have ensured our data processors have in place appropriate technical and organisational measures which are no less onerous than Energex Partner’s obligations under the Data Protection regulations.

Your rights

You are entitled to ask about the data that is held about you, subject to certain exceptions.  This is called a Subject Access Request (SAR).  These should be made by email to or in writing to our Data Protection Manager at 18a St James’s Place, London SW1A 1NH.

In addition, the Data Protection regulation provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

We make every attempt to ensure you are satisfied with the handling of your data queries or requests.  However, you have the right to complain to the Information Commissioners Office (ICO) if you are not satisfied with the handling of your requests about the protection of your data.  Follow the link below to report a concern to the ICO.

Last updated: July 2022